Shipping policy

Shipping Policy

Here is everything about how your Shunnk order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.

1. Where We Ship

Orders can be delivered to addresses in the United States. At this time we are unable to deliver to P.O. boxes, military addresses or outside the continental United States; if you enter an address we cannot serve, we will contact you and cancel and refund the order if no alternative address is available.

2. Our Fulfillment Network

Shunnk works with fulfillment partners in the United States, China and the European Union. The warehouse that ships your order is chosen based on stock availability and your delivery address. When an item ships from outside your country it clears customs on the way, which is why some delivery windows are longer than domestic ones; we disclose this so that you can plan accordingly. Our carriers include USPS, UPS and JS Express. If your order includes items from more than one location, you may receive multiple parcels with separate tracking numbers; you are never charged extra for split shipments.

3. Processing Time

Once your payment is confirmed, we need 1–2 business days to verify, pack and hand your order to the carrier. This is counted in business days (Monday–Friday, excluding federal holidays), so an order placed on Friday evening starts processing on Monday. As soon as the parcel is with the carrier you receive a shipping confirmation with the tracking number.

4. How Long Delivery Takes

After processing, delivery takes 7–16 business days with Standard Shipping and 7–13 business days with Express Shipping. Counting processing, a standard order arrives about 8–18 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".

5. Shipping Costs

Choose between two services when you check out. Standard Shipping costs USD 9.90 and arrives in 7–16 business days once dispatched — and it is free when your order reaches USD 69. Express Shipping costs USD 29.44 and arrives in 7–13 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

6. Import Duties and Taxes

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

7. If Your Order Is Delayed

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@shunnk.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

8. Shipment Tracking

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at shunnk.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

9. Address Accuracy

Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.

10. Lost or Damaged Shipments

Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.

11. Contact Us

For any question about shipping or a delivery in progress, email info@shunnk.com, call +1 (814) 444-2314, message us on WhatsApp at +1 (814) 444-2314 or use the contact form, quoting your order number. We are available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and reply within 2 business days.

Last updated: September 18, 2026.